Refund Policy for Training and Digital Products

Wayward Leaders LLC. Wayward Leaders Press.

This Refund Policy applies to purchases made from Wayward Leaders LLC (“Wayward Leaders,” “we,” “us,” or “our”) through www.waywardleaders.com, www.vfdmentor.ai, www.brandloyalty.ai, www.moduslimbi.com, and waywardcarl.gumroad.com (collectively, the “Services”). It forms part of our Terms and Conditions, and capitalized terms not defined here have the meanings given in the Terms. Books purchased through Amazon or other retailers are governed by that retailer’s return policy.

1. Digital Products: All Sales Final

Because Digital Products, including e-books, guides, checklists, templates, and other downloads, are delivered immediately and cannot be returned in any meaningful way, all sales of Digital Products are final once the product has been accessed, downloaded, or otherwise made available to you, except where a refund is required by applicable law or where we expressly state otherwise in writing.

By placing an order for a Digital Product, you expressly request that delivery begin immediately and you acknowledge that, upon access or download, you lose any right of withdrawal or cancellation that you might otherwise have for digital content under applicable law (including the EU Consumer Rights Directive and equivalent UK legislation).

2. Limited Exceptions for Digital Products

We may, in our sole discretion or where required by applicable law, issue a refund in the following limited circumstances:

Duplicate or accidental purchase. If you purchased the same product twice in error, contact us within seven (7) days of purchase and we will refund the duplicate charge.
Material technical failure. If you cannot access or open a product because of a failure on our side that we cannot reasonably resolve, we will provide a working copy, a refund, or a comparable credit.
Material misdescription. If the product as delivered is materially different from its description on the Services, contact us within seven (7) days of purchase and we will consider a refund.
Statutory rights. Where applicable consumer protection law (including in the EU, UK, and certain U.S. states) grants you a non-waivable refund right, we will honor that right in accordance with the applicable law.

3. How to Request a Refund

Email carl@waywardleaders.com with the subject line “Refund Request” and include: (a) your name and the email address used for the purchase; (b) the order number, invoice number, or date of purchase; (c) the product or service concerned; and (d) a brief description of the reason for the request. We will respond within a reasonable time, typically within seven (7) business days.

4. How Refunds Are Issued

Approved refunds are issued to the original payment method. Purchases made on Gumroad are refunded through Gumroad. Refunds typically appear within five to ten (5 to 10) business days, depending on your payment provider. We do not provide refunds in cash, by transfer to a different account, or as credit toward unrelated purchases unless we agree otherwise in writing.

5. Training

Deposits, balances, cancellations, rescheduling, minimum class sizes, and refunds for Training are governed exclusively by the separate In-Person Training Terms and Conditions provided at booking and by the applicable Order. Those terms include a non-refundable deposit and specific cancellation and rescheduling windows. If Wayward Leaders cancels a scheduled Training for reasons within our control, you may choose a full refund of amounts paid for that Training or a rescheduled date at no additional cost.

6. Technical Consulting and Professional Services

Refunds, deposits, and cancellation for Technical Consulting and Professional Services are governed by the signed quote or SOW for that engagement. Where the quote or SOW does not address a point:

Fees for work already performed, and travel or other costs already incurred or committed, are non-refundable.
If you cancel before work begins, we will refund amounts paid less any non-refundable deposit and any costs already incurred or committed.
If we cancel an engagement for reasons within our control, we will refund amounts paid for work not yet performed.

Deliverables such as reports, assessment results, and completed website or marketing work are not returnable once delivered.

7. Free Tools

VFD Mentor, the simulations, and other free Tools carry no charge and therefore no refund. If we later offer a paid Tool, its refund terms will be stated at purchase.

8. U.S. Government Customers

For U.S. Government customers, refunds, credits, and cancellation are governed by the applicable contract, purchase order, or task order and by federal law. Where those conflict with this Policy, the contract controls.

9. Chargebacks

If you dispute a charge with your bank or card issuer without first contacting us to seek resolution, we reserve the right to suspend your Account, revoke access to any product or Tool, and pursue collection of the disputed amount and associated chargeback fees. We strongly encourage you to contact us first; most issues can be resolved quickly without involving your bank.

10. Abuse of Refund Rights

We may decline a refund request, suspend your Account, or refuse future purchases where we determine in good faith that you have engaged in repeated, excessive, or otherwise abusive use of refund rights, including downloading a product and then requesting a refund without a valid reason under Section 2.

11. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase, except where applicable law provides otherwise. A signed quote or SOW is not changed by later updates to this Policy unless both parties agree in writing.

12. Contact

Refund requests and questions about this Policy:

Wayward Leaders LLC

Sioux Falls, South Dakota, United States

Email: carl@waywardleaders.com

Phone: (678) 523-2050