Everyone remembers half of what Daedalus said
The half that survived is the warning about the Sun. Do not fly too high, the wax will melt, and a boy who will not listen falls into the sea. That is the version that turns up in business writing, usually to talk somebody out of ambition.
Ovid wrote two warnings. Daedalus told his son that if his wings dipped too low the water would drag at them, and if they climbed too high the Sun would scorch them. Fly midway. The danger was on both sides, and only one side is remembered.
The forgotten half is the one that matters in a channel.
Lines almost never die from overreach. A distributor rarely fires a brand in a meeting. What happens instead is quieter. Inside sales stops leading with you. Nobody trains the new hire on your line. The specialist reaches for whatever is easiest to quote. There is no decision, no notification, and no event to respond to. The wings drag, and one day the thing does not fly.
That is flying too low, and no satisfaction survey has ever detected it.
The object that carries the name does not fall
In 1949, Walter Baade found an asteroid at Palomar and named it Icarus, because its path carries it closer to the Sun than Mercury ever goes. Perihelion 0.1865 AU. Eccentricity 0.827. From 1949 until 1983 it was the closest-approaching asteroid known, and in 1968 it became the first asteroid ever observed by radar.
It has been making that approach for as long as there has been a solar system, and it completes the circuit every 409 days.
That is the correction the myth needs. The boy is a story about falling. The object is a fact about returning.
Loyalty is measured in returns
A satisfaction score records how a relationship felt on the day somebody answered the question. An orbit is measured by whether it comes back.
So the question we ask is not whether they would recommend you. It is whether your people will reach for your line tomorrow morning without being asked, and if not, which of the 5 reasons is in the way.
That is what these instruments measure.